Returns & Exchanges
At Lavandula Farm, we want you to be completely satisfied with your botanical skincare; if you are not happy with your purchase, we offer a 30-day return window for all unused and unopened products. Our goal is to ensure your self-care routine is perfect, and we are here to assist with any concerns regarding your order.
Initiate Your Request
Email our support team at [email protected] with your order number and the reason for your return to receive a return authorization.
Prepare Your Package
Carefully pack the items in their original, unopened packaging to ensure they are protected during transit back to our farm.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once we receive and inspect your items, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing